TERMS AND CONDITIONS
ORDERING AND PAYMENT
Higher Plane wines can be ordered online, or by phone.
Payment is accepted by credit card (Visa or Mastercard) or by Pay Pal.
Orders by phone - phone Higher Plane on +61 8 9755 9000 during business hours, western standard time 10am – 5pm Monday to Friday.
Please note: There is a minimum order quantity of 6 bottles.
Freight is subsidised and set at $10.00 per case for Perth Metro, $15.00 per case for Country WA and $25.00 per case for shipments to the eastern states.
For international freight rates, prices are available on application. However we encourage you to contact our distributors in the various countries we export to.
Wines will be shipped from the winery within 3 working days from clearance of payment.
Australia Post is the carrier used within Australia. Please provide instructions for delivery if you are not home as delivery is between normal business hours, in the event that no alternative instructions for delivery is advised the wine will be carded and returned to the nearest Australia Post Office for collection.
Deliveries cannot be made on weekends or public holidays.
If your wine does not arrive within 10 working days of your order being received please email firstname.lastname@example.org or call +61 8 9755 9000.
You must be 18 years to order wine from this web site.
It is an offence to obtain liquor on behalf of a person under the age of 18 years.
By purchasing any of our wines, you warrant that you and the recipient of this order are at least 18 years of age.
REFUNDS & RETURNS:
On the rare occasions that incorrect goods are delivered Higher Plane will fully refund or replace the bottles concerned, including return shipping costs, providing they are returned unopened within one month of delivery.
If a wine is found to be faulty we will be happy to offer a replacement or refund. Notification must be given to us within 5 working days of delivery.
All reasonable steps will be taken to ensure your wine is received in good condition. Should your wine not arrive in satisfactory condition please contact us within 5 working days. Whilst your wine will be replaced or fully refunded, Higher Plane requires damaged goods to be returned within 21 working days so we can take action with the carrier.
In the event that we have run out of an item on your order, we will endeavour to contact you to arrange a replacement. Where an Item ordered is not available we may accept the order for the remaining Items ordered which are available.
However, at peak times of the year, we do reserve the right to replace out of stock items with another of equal value.
Prices are subject to alteration. We shall endeavour to update the website prices whenever a change takes place. We shall contact you prior to accepting the order if there has been a change in price.
All wines are offered subject to availability and remain the property of Higher Plane until payment is received in full.
10% GST payable on shipments within Australia is included in the prices.
WEB SITE SECURITY:
All pages on our website are hosted on 128-bit shared SSL security and whilst we make all reasonable endeavours to ensure the integrity and security of the server, we do not guarantee that the server will be free from unauthorised use or hacking.
Higher Plane is an Australian company and any dispute or claims that arise from using this web site must be made and settled under Australian law.
Higher Plane may vary these Terms and Conditions from time to time. Any variations will be posted on the website.
Higher Plane Margaret River trading as Higher Plane Estate, and Higher Plane Crossing is committed to respecting the privacy of your personal information. This Website Privacy Notice explains our policy for dealing with personal information that we collect through our website www.Higher Planeestate.com.au.
Throughout this Policy, we refer to your "personal information" which means information which identifies you as an individual or from which your identity can be reasonably ascertained. Your home address and home telephone number are examples of personal information.
We will post any changes to this Website Privacy Notice on the Websites, so we encourage you to check this Website Privacy Notice from time to time.
The information about you which we may collect through the Websites includes:
information collected when you join our newsletter database, industry log , or opt in for notification on wine offers which will include personal information such as your email address
the content of electronic forms you submit via the Websites, requesting us to provide services or information, or take actions, for example access to our industry log in any messages or comments you submit to us via the Websites, eg. through an email or "Contact Us" form;
information collected when you purchase merchandise or wine on-line
information you provide to steve@Higher Planeestate.com.au , where you have used that website to request information or assistance with an on-line order.
You may browse some information-only areas of the Websites without providing any personal information, however we may not be able to provide the full range of services through the Websites if we are not provided with the information outlined above.
In common with many commercial websites we may also collect aggregated information which tells us about visitors to the Websites but not the identity of those visitors. For example, we may collect information about the date, time and duration of visits and which pages of the Websites are most commonly accessed. This information is used by us to help to administer and improve the Websites.
HTTP cookies, sometimes known as web cookies or just cookies, are parcels of text sent by a server to a web browser and then sent back unchanged by the browser each time it accesses that server. HTTP cookies are used for authenticating, tracking, and maintaining specific information about users, such as site preferences, how far a page is scrolled and the contents of their electronic shopping carts.
Cookies are also subject to a number of misconceptions, mostly based on the erroneous notion that they are computer programs. In fact, cookies are simple pieces of data unable to perform any operation by themselves. In particular, they are neither spyware nor viruses, despite the detection of cookies from certain sites by many anti-spyware products.
Most modern browsers allow users to decide whether to accept cookies, but rejection makes some websites unusable. For example, shopping baskets implemented using cookies do not work if cookies are rejected.
USE AND DISCLOSURE OF INFORMATION
We may share personal information with other Higher Plane Margaret River entities and with third parties including our cellar door wineries, and organisations with whom we have co-promotional arrangements (and any third parties used in administering those arrangements). We may also share personal information with other service providers including organisations that assist us by providing archival, auditing, consulting, mailhouse, delivery, technology and security services.
In addition to providing our services and information to you, we may use or disclose personal information that we collect about you:-
for the purposes for which it was collected;
where you have consented to the use or disclosure;
to maintain our relationship with you;
to the extent that we are required or authorised by law to do so.
We may also use your personal information to keep you informed of our services, events, developments and other matters. If you do not wish to be contacted for those purposes, please let us know using the contact details set out below. We aim to provide you with information and invitations that we consider may be of interest or relevance to your business.
The Websites may, from time to time, contain links to the websites of other organisations which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements.
We use a number of mechanisms to protect the security and integrity of your personal information. Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.
Some sections of the Websites protect your personal information by requiring you to use a password. For your own protection, we require you to keep this confidential.
ACCESS TO INFORMATION
If you wish to request access to any other personal information which we hold about you as a result of our information collection practices outlined in this Website Privacy Notice, please contact us using the "Contact details" set out below. Please provide as much detail as you can about the particular information you seek, in order to help us retrieve it.
If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, you may contact us as set out below:
Higher Plane Margaret River
PO Box 349
Margaret River WA 6284
Phone: (61) 08 9755 9000